Information we collect
When you use the RID-ICK Rescue website, request a property assessment, schedule an appointment, call, text, or otherwise contact us, we may collect information you choose to provide, including your name, phone number, email address, property address, service needs, photos, notes, and appointment details. We may also receive basic technical information associated with use of the website, such as browser, device, and request information.
How we use information
We use information to respond to requests, confirm service availability, schedule and perform property assessments, prepare scopes or recommendations, communicate about projects, provide customer service, improve our website and operations, prevent misuse, and comply with applicable legal obligations.
Service providers
RID-ICK may use technology, hosting, scheduling, communications, payment, analytics, and other service providers that process information on our behalf as needed to operate the website and provide requested services. These providers are expected to use information only for the services they perform for RID-ICK or as otherwise permitted by law.
Calls, texts, and email
If you provide contact information and ask RID-ICK to contact you, we may use the phone number or email address you provide to respond to your request and communicate about your assessment or project. Consent to receive text messages is not a condition of purchasing services. Message and data rates may apply. You can ask us to stop non-required text communications at any time.
Data sharing
RID-ICK does not sell personal information. We may share information with service providers, contractors, professional advisers, or authorities when reasonably necessary to operate the business, perform requested work, protect people or property, enforce agreements, or comply with law.
Retention and security
We retain information for as long as reasonably necessary for the purposes described in this policy, including customer service, recordkeeping, warranty, dispute, accounting, and legal needs. We use reasonable administrative and technical safeguards, but no website or electronic system can be guaranteed completely secure.
Your choices
You may contact RID-ICK to ask about personal information associated with your request, correct information you provided, or ask us to stop optional communications. Some records may need to be retained for contractual, accounting, safety, or legal reasons.
Third-party links
This website may link to third-party websites or services. Their privacy practices are controlled by their own policies, not this one.
Contact
Questions about this policy can be directed to RID-ICK Rescue LLC by calling or texting 678-315-2832.
